Shipping policy

Important Notices

Please note: Items in your shopping cart are not reserved until you complete your purchase.

Please note: Once your order has been placed, it is no longer possible to make changes. We process orders immediately to ensure you receive them as quickly as possible.

Shipping Costs

In most cases, Luxière covers the shipping costs, which means you pay no shipping fees on your order.*
*However, you are responsible for return shipping costs.

Can I Track My Delivery?

Yes, all our items are shipped with Track & Trace. You can follow the status of your order via the order status page. A link to this page will be emailed to you once your order has been shipped.

Please note: It may take some time before tracking updates become available.

Delivery Times

At Luxière, we aim for fast delivery. If you place an order on a business day, we strive to process it the same day.
Many of our products are shipped directly from our suppliers, resulting in an average delivery time of 5–8 business days.

Not Home at Time of Delivery

If your package cannot be delivered, it will be held at a nearby location for a few days.
You will receive a notification from the delivery service with the pickup location.
If the package is not collected in time, it will be returned to our warehouse.

Incorrect Address

It is the customer's responsibility to ensure that the shipping address provided is accurate.
Although we aim to process and ship orders quickly, there is a short window to correct any errors.
If you believe you’ve entered the wrong shipping address, please contact us immediately.

Lost or Stolen Package

We are not liable for lost or stolen packages.
If your tracking information shows that your package has been delivered but you did not receive it, please report it within 14 days of the indicated delivery date. DHL will then initiate an investigation, and we will keep you updated on its progress.

Questions About Your Order?

Visit our FAQ page for answers to common questions.
Still need help? Feel free to contact us — we’re available 24/7 at info@luxiere.nl.