Privacy policy

Last Updated: May 12, 2025

This Privacy Policy describes how Luxière (“we,” “us,” “our” or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from luxiere.nl (the “Site”) or otherwise interact with us through the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” refers to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, deliver or improve our Services, comply with legal obligations, enforce applicable terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information You Provide Directly

Information you provide directly through our Services may include:

• Contact information such as your name, address, phone number, and email.

• Order information including billing/shipping details, payment confirmation, email, and phone number.

• Account details including username, password, and security question responses.

• Customer support data such as messages or inquiries sent via the Site.

You may choose not to provide certain information, but this may limit your access to certain features.

Information We Collect Automatically

We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This may include device type, browser information, IP address, pages visited, and interactions with our Site and Services.

Information from Third Parties

We may also receive information about you from third parties, including:

• Vendors supporting our Site and Services, like Shopify.

• Payment processors that collect data (e.g., credit card details, billing info) to complete your purchases.

• Marketing and analytics partners using tracking technologies such as cookies and web beacons.

We treat all third-party data according to this Privacy Policy. See also the Third-Party Links and Sites section below.

How We Use Your Personal Information

• To Provide Products and Services: Including processing payments, fulfilling orders, account management, returns, and account security. Shopify may match your account with other Shopify services based on its own privacy policies.

• Marketing and Advertising: To send promotional messages via email, SMS, or post and display relevant ads. If you're an EEA resident, the legal basis is our legitimate interest under Art. 6(1)(f) GDPR.

• Security and Fraud Prevention: To detect or prevent fraud or misuse. You're responsible for keeping your login credentials secure. If you're an EEA resident, this use is based on our legitimate interest under Art. 6(1)(f) GDPR.

• Customer Support and Service Improvement: To provide support and enhance user experience, based on our legitimate interest under Art. 6(1)(f) GDPR.

Cookies

We use cookies to support and improve our Site and Services. You can find more information about the cookies used via Shopify here: https://www.shopify.com/legal/cookies. You may disable cookies in your browser, but this may affect your ability to use certain features.

How We Disclose Personal Information

We may disclose personal information to:

• Service providers (e.g., IT, payment processing, shipping, analytics).

• Business and marketing partners (who will process your data according to their own privacy policies).

• Affiliates or corporate group members.

• Authorities, when required by law or in connection with legal claims.

• In business transfers like mergers or bankruptcy.

Categories of Personal Data Disclosed

We do not use or disclose sensitive personal information to infer characteristics without your consent.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the content, privacy, or security practices of these sites. You should review their privacy policies before providing any information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from children under 16. If you believe your child has provided personal information, please contact us.

Data Security and Retention

While we take appropriate security measures, no system is completely secure. Avoid transmitting sensitive data via unsecure channels.

We retain your data as long as necessary for legal, contractual, or operational purposes.

Your Rights

Depending on your location, you may have the following rights:

• Right to access: Know what personal data we hold about you.

• Right to deletion: Request that we delete your personal data.

• Right to correction: Correct inaccurate personal data.

• Right to data portability: Receive a copy of your data or have it transferred.

• Right to opt-out: Stop the sale/sharing of your data or targeted advertising.

• Right to restrict processing: Ask us to limit use of your data.

• Right to withdraw consent: Where processing is based on your consent.

• Right to appeal: Appeal a denied request.

• Manage communication preferences: Unsubscribe from promotional emails at any time.

You may exercise your rights through our Site or by contacting us below. We may need to verify your identity before processing your request. You may also authorize a representative to make requests on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you have a concern, contact us via the information below. If unresolved, you may have the right to appeal or lodge a complaint with your local data protection authority (for EEA residents, see the official supervisory authority list).

International Users

We may transfer and process your personal data outside your country of residence, including in countries not offering the same level of protection. For data transfers from the EU/UK, we rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or want to exercise your rights, please contact us at:
Email: info@luxiere.nl

Unless stated otherwise, we act as the data controller for the personal data we collect.